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Technical problems If you have a technical problem with your account -- trouble setting up an account, forgot your password, a problem with an article package -- or with the archives search, please contact Newsbank by e-mail at adnsearch@newsbank.com. Newsbank will respond within one business day; longer on weekends and holidays. Billing questions If you have questions about your billing, you may either e-mail Newsbank at adnsearch@newsbank.com or call 1-800-896-5587. You will be asked to leave contact information. A live operator will respond within one business day; longer on weekends and holidays. Content questions If you have questions about the news content of articles you can contact the Daily News library staff at library@adn.com.